Outcome-as-a-Service is a partnership, not a purchase — priced so we only get paid when it actually works.
With software, you take delivery of a tool — and the outcome stays your problem. Under Outcome-as-a-Service, the outcome is ours.
Most transformations split the work across a strategy consultancy, an IT firm, and a change team — and nobody owns the gap between them. With Xamun, one team carries the result end to end: they find the problem, build the fix, and stay accountable until the number moves.
Not ready to hand over an outcome? Plenty of clients start with a fixed-scope build and grow into this. There's no wrong door.
"We'll work on it" isn't a commitment. An Outcome-as-a-Service engagement commits to three things, from the start.
The business metric is named in Discovery — a specific number with a current baseline and a target. The engagement is tied to that number, not a deliverables list.
Measurement is built at launch, not bolted on later. The moment the system goes live, it's already producing the data that proves whether the metric is moving.
The metric is tracked weekly. If it isn't moving, we surface why and propose the next move — before the quarterly review, not after.
We invest the build ourselves. Once it's live, you pay a small fee per transaction the system processes — per applicant, per booking, per order. No transactions that month, nothing owed.
This is how it works when the fit is right. During Discovery we agree the fee basis that honestly fits how your value is created — a toll per transaction, a share of the result you actually gained, or a fixed project price where neither can be measured. Either way, the accountability doesn't change, only how you pay for it.
Companies using Intercom's AI support agent, Fin, don't pay a flat fee and hope it works. They pay only when it actually resolves a customer's problem — nothing if it doesn't. That's the same principle behind Outcome-as-a-Service: a partner whose success is inseparable from yours, carrying the risk of it not working so you don't have to.
Read more on our blog: Service-as-a-Software vs Software-as-a-Service: What Changed →
No upfront cost, a small fee per transaction the system processes — only when it runs, and nothing owed if it doesn't. One accountable partner, from Discovery to a number that moves.