HEALTHTECH — PATIENT CARE PLATFORMS

AI-powered patient engagement

Portal adoption: 35% → Leaders: 75%+. Transform scheduling, portals, and patient communication with AI systems built in weeks.

35% → 75%
Portal adoption rate
90%
Patients want self-managed care
11%
Groups using digital scheduling
AI-powered patient care platform

Performance benchmarks

How does your patient care platform compare to industry leaders?

Metric Industry Average Top Quartile AI-Transformed
Portal Adoption 25-35% 60%+ 65-75%
Self-Scheduling Rate 11% digital 30-40% 60-70%
No-Show Rates 18-22% 15-17% 12-15%
Patient Satisfaction 45-55% 70-75% 80-85%

Sources: Industry benchmarks 2024. 77% of patients want to manage appointments online; 4.1M appointments self-scheduled on athenahealth network.

What global leaders are doing

Industry examples from publicly reported initiatives — not Xamun projects. Included to illustrate what AI transformation looks like in this sector.

Leading health systems are transforming patient engagement with AI-powered platforms.

Kaiser Permanente KPIN
AI-Augmented Patient Navigator
  • Urgent case detection: 97.7% accuracy
  • Care pathway accuracy: 88.9%
  • Booking rate: 53.68%
  • Abandonment rate: only 2.94%
CVS Aetna
Conversational AI Platform
  • Gen AI embedded end-to-end (not just chat)
  • Aetna Care Paths: personalized guidance
  • Call center volume reduced by 30%
  • Single interface across pharmacy + insurance
Mayo Clinic Digital
1.2M Digital Visits
  • 1.2M outpatient digital visits (17% YoY growth)
  • National interoperability integration
  • Full view, download, transmit capabilities
  • Portal accessible across all departments

The transformation opportunity

What changes when a mid-market provider deploys AI-powered patient engagement.

⚠ Before — Mid-Market Baseline
  • Appointment wait: 35-45 days
  • Phone-based scheduling: 85%+ of appointments
  • No-show rate: 18-22%
  • Portal adoption: 25-35% of eligible patients
  • Abandonment rate: 8-12%
  • Patient satisfaction (access): 45-55%
  • Fragmented multi-system engagement
✔ After — Digital-Transformed
  • Appointment wait: 15-20 days
  • Self-service scheduling: 60-70% of appointments
  • No-show rate: 12-15%
  • Portal adoption: 65-75% of eligible patients
  • Abandonment rate: <3%
  • Patient satisfaction (access): 80-85%
  • Single integrated app for all interactions
ROI: 40-60% cost reduction in patient access operations within 12 months
How the Engagement Works

We build it, run it with your team — and you pay per patient interaction.

No upfront CAPEX — we invest the build ourselves. Once it’s live, you pay a small toll per patient visit or care interaction managed the system processes: a small fraction of the value each one creates. A slow month means a small invoice; if it doesn’t run, you don’t pay.

We’re not a vendor shipping software into your operation. For the operation we run, we’re part of your company — in your numbers every week, paid only as they move. Where patient interactions aren’t the honest measure, we price it as a fixed project instead; the accountability doesn’t change, only how you pay.

How we price → Book a Discovery →

How Xamun delivers this

From diagnostic to deployed system in weeks — not months.

1. XI Identifies
Engagement Gaps

Xamun Intelligence benchmarks your portal adoption, scheduling efficiency, no-show rates, and patient satisfaction against leaders. Identifies where digital tools will have the highest impact.

2. Software Factory Builds
Patient Engagement AI

Conversational AI navigation, intelligent self-scheduling, predictive no-show models, personalization engines, and multi-channel integration — scoped and built in weeks.

3. Measurable Outcomes
3-6 Month Timeline

25-35% scheduling time reduction in 3 months. 30-40% portal adoption improvement in 6 months. 20-25% no-show reduction in 6 months. 15-20% satisfaction increase in 6 months.

See XI run a diagnostic on your patient care platform

Book a discovery call to see how your patient engagement benchmarks against AI-transformed leaders — and what Xamun can build for you in weeks. No upfront cost — you pay only when the system runs.

Book a Discovery → Explore the Live Demo →