Cut return costs by 40-50% with AI-powered returns
With 19-20% e-commerce return rates, every dollar matters. Automated authorization, computer vision assessment, and predictive forecasting — built in weeks.
Reverse Logistics Benchmarks
Where does your returns operation stand against industry leaders?
What global leaders are doing
Industry examples from publicly reported initiatives — not Xamun projects. Included to illustrate what AI transformation looks like in this sector.
How the world's leading retailers and logistics companies are transforming returns with AI.
Automating return policies using merchant-defined rules with real-time visibility. 85% forecasting accuracy for returns prediction. Intelligent exchanges driving 3x more repeat purchases.
AI-driven returns management and predictive analytics serving 600+ retailers. Unified visibility across multiple carriers and fulfillment partners at scale.
AI/ML-powered returns network routing returns to optimal facilities — manufacturer, fulfillment center, reseller, or recycling.
Returns integrated into forward logistics network. AI demand forecasting preventing overstock. Returns cost reduction through demand accuracy improvements.
The transformation opportunity
What changes when mid-market e-commerce operators adopt AI-powered reverse logistics.
- ✗ Manual return authorization: 24-48 hours
- ✗ Single returns center; no routing optimization
- ✗ Manual condition assessment; 15-20% misclassified
- ✗ 40% routed to wrong facilities
- ✗ Return-to-resale: 14-21 days
- ✗ Refund processing: 5-10 days
- ✗ Cost per return: $6-8
- ✓ Automated authorization: <2 minutes
- ✓ AI predicts optimal return destination
- ✓ Computer vision: 99% accuracy
- ✓ 95%+ correct facility routing (first time)
- ✓ Return-to-resale: 5-7 days
- ✓ Automated refund: <2 days
- ✓ Cost per return: $3-4
We build it, run it with your team — and you pay per return processed.
No upfront CAPEX — we invest the build ourselves. Once it’s live, you pay a small toll per return received and processed the system processes: a small fraction of the value each one creates. A slow month means a small invoice; if it doesn’t run, you don’t pay.
We’re not a vendor shipping software into your operation. For the operation we run, we’re part of your company — in your numbers every week, paid only as they move. Where processed returns aren’t the honest measure, we price it as a fixed project instead; the accountability doesn’t change, only how you pay.
How Xamun delivers
AI systems scoped, specified, and delivered in weeks.
AI evaluates return reason and customer history. Auto-approves valid returns in under 2 minutes and routes to the nearest optimal facility.
Robotic scanning with image recognition determining item condition. Automatic disposition recommendation for resale, refurbishment, parts, or recycling.
ML models predicting return rates by product, day, and segment 7-14 days ahead. Enables proactive inventory and capacity planning.
Transform your returns operation
Book a discovery call to explore how Xamun can reduce return costs, speed up resale, and improve customer satisfaction. No upfront cost — you pay only when the system runs.